FAQ's
What is delivery time?
We expect to deliver confirmed orders across Pakistan within 3 to 5 working days.
What delivery services are used?
We use third-party delivery services like M&P, PostEx and Leopard to facilitate deliveries to our customers Nationwide.
What are the delivery charges?
The standard delivery charges per order are PKR 190 for orders under PKR 4999.
Do you have a return policy?
At WELLFIT we do not refund orders however, we do offer exchanges.
Do you have a refund policy?
At WELLFIT we do not refund orders however, we do offer exchanges.
Can I exchange my products, if needed?
Yes, you can exchange products within 7 days of purchase with the original sales receipt, if the product is defective or of an incorrect size. Articles must be unworn, unaltered and tagged. Promotional and sales items are non-exchangeable.
What do I do if I receive a faulty item in my order?
Kindly do not accept an order if the parcel is damaged or the seal is opened. If you receive a faulty product, immediately contact us through WhatsApp at +92-3044498930 between 10 am to 6 pm You can also DM us.
The size I ordered doesn’t fit me, what should I do?
If the order does not fit please see our exchange policy, to order a different size and arrange for an exchange.
Can I make changes to my order after confirming it?
Yes, changes to order are accepted if you immediately call Customer Care and advise them. Once the order has been processed and dispatched we are unable to make changes
How should I choose my size?
We have size charts available for products on our website for your assistance.
How will I know that you have received my order?
After successfully placing your order, you will see your order number on the screen and you will receive an email at the email address provided.
Is the color shown on the website accurate?
Actual colors may vary. Although we try extremely hard to ensure that our photos are as life-like as possible there may be a slight difference due to the device screens and lighting conditions.
Is WELLFIT online payment safe?
All online transactions on the WELLFIT website are secured payments and your personal information is safe. We have a safe security system with an SSL certificate.
What are the payment methods for WELLFIT?
We offer online card transactions and cash-on-delivery payment options for our valued customers.
Does WELLFIT have Customer Support, and if so, what are the timings?
Yes, we have a customer care team at WELLFIT that can be contacted via WhatsApp +923044498930and DMs on our social accounts/or email from 10 a.m to 6 p.m, Monday to Saturday.